Customer Service Executive / Support at Fibrehub Internetworking Services Limited

Posted by Mr. Flaver on December 15th, 2022 at 11:05 am with No Comment Yet

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Fibrehub Internetworking Services Limites is a telecommunication company that provides internet to companies, homes, and estates throughh fibreroptic cables.

We are recruiting to fill the position below:

Job Title: Customer Service Executive / Support

Location: Berger, Lagos
Employment Type: Full-time

Duties & Responsibilities

Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain clients’ accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Cancel or upgrade accounts
Assist with placement of orders, refunds, or exchanges
Advise on company information
Take payment information and other pertinent information such as addresses and phone numbers
Place or cancel orders
Answer questions about warranties or terms of sale
Suggest solutions when a product malfunctions
Attempt to persuade customer to reconsider cancellation
Inform customer of deals and promotions
Utilize computer technology to handle high call volumes
Work with customer service manager to ensure proper customer service is being delivered
Compile reports on overall customer satisfaction
Handle changes in policies or renewals.

Requirements

Candidates should possess a Bachelor’s Degree / HND qualification with 2 – 3 years work experience.
Proven customer support experience
Prior experience as customer executive in a telecommunication industry is very compulsory
Proximity to Berger, Ikeja and its environs

Remuneration
N40,000 – N70,000 Monthly.

Application Closing Date
31st December, 2022.